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Cantaloupe Support
Quick help for Seed readers, MoMa, refunds, alerts, and device pairing.
4 articles
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Cantaloupe SupportUpdated Feb 9, 2026
Cantaloupe alerts and remote diagnostics
Set alerts for stockouts, door open, temperature, and payment failures.
alertsmonitoringdiagnostics
Cantaloupe SupportUpdated Feb 9, 2026
MoMa not syncing data
Fix sync delays, stale sales logs, and device offline status.
momasyncdata
Cantaloupe SupportUpdated Feb 9, 2026
Reader stuck in idle mode
Resolve idle state issues and restore payment readiness.
idlereaderpayments
Cantaloupe SupportUpdated Feb 9, 2026
Cantaloupe Seed reader pairing guide
Pairing flow, MDB wiring tips, and initial data sync steps.
pairingseedmdb