Nayax reader setup checklist

Activate the reader in Nayax Management Suite and assign the correct machine ID. Confirm the MDB cable is seated and the reader powers on.

Set pricing and confirm the machine is in “cashless enabled” mode. Verify telemetry data appears in the portal, then run a live test vend with a small transaction.

Record serial number, IMEI, and location details. This speeds up support cases and makes future swaps easier.

• Confirm the device is assigned to the correct location and machine profile.
• Verify pricing and tax settings match the machine’s price map.
• Check that DEX/MDB settings are enabled for telemetry.

• Reboot the reader after configuration changes.
• Update firmware to the latest stable version.
• Perform a second test vend to confirm final settings.

• Provide reader serial, IMEI, and the last transaction time.
• Include any error codes shown on the device.
• Note cabinet location and cellular signal strength.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Check SIM signal strength and APN configuration.
• Validate telemetry is active and alert rules are configured.

• Review the settlement calendar and payout thresholds.