Understanding Nayax payout timing

Settlements are batched by cutoff times and typically deposit 1–3 business days later depending on your bank. Review the settlement report in the portal and match it to bank deposits by batch ID.

Weekend and holiday deposits can shift by a day. Keep a weekly reconciliation log with batch ID, deposit date, and gross vs net amounts to account for fees.

• Confirm settlement cutoffs for your account.
• Match batch IDs to bank deposits by date.
• Review fee breakdown for each batch.

• None needed, but confirm reader status is online to prevent missed transactions.
• Reboot devices that show stale settlement data.

• Provide the batch ID, amount, and deposit date to support.
• Attach settlement reports for the affected period.
• Note any bank holidays that may shift deposits.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Check SIM signal strength and APN configuration.
• Validate telemetry is active and alert rules are configured.

• Review the settlement calendar and payout thresholds.