Getting past the gatekeeper

Phone calls convert best when your opener is concise and you lead with a clear benefit to the location. Reach the right decision maker.

• Confirm you reached the decision maker.
• Identify current vending provider and pain points.
• Note best call times by industry.

• Use a 20-second opener and request a quick evaluation.
• Offer to send a one-page summary before a visit.
• Set a firm follow-up time if they are busy.

• Call at consistent windows each week.
• Rotate scripts to avoid sounding scripted.
• Log call outcomes and objections.

• Switch to email + voicemail combo after 2–3 attempts.
• Request referral to facilities or HR.
• Offer a short trial placement.

See packages and pricing at /pricing. Start with leads at /vending-leads or /hot-leads.

• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.