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Best outreach hours by industry
Pick the best times to contact decision makers.
Updated Feb 9, 2026
Overview
Effective outreach combines a tight pitch, clear value, and a short ask that respects the decision maker’s time. Pick the best times to contact decision makers.
Diagnostics
- Confirm the decision maker’s name, title, and preferred contact channel.
- Verify the business type matches your target profile.
- Check distance from your service area and route.
Resolution steps
- Open with a 10–15 second value statement.
- Ask a single, low-friction question (e.g., “Who handles vending?”).
- Offer a next step: quick call, site walk, or sample proposal.
Preventive maintenance
- Keep scripts short and update quarterly.
- Track outcomes per industry type.
- Use consistent follow-up intervals.
When to contact support
- Escalate to an in-person visit after repeated non-response.
- Use a referral or facility manager if direct outreach fails.
- Offer a limited-time placement review to re-open the conversation.
See packages and pricing at /pricing. Start with leads at /vending-leads or /hot-leads.
Expanded guidance
- Confirm all steps are documented so the next technician can reproduce the results.
- Capture before/after metrics (errors cleared, sales restored, or uptime improved).
- Review machine, reader, or route settings to ensure they match location standards.
Common pitfalls
- Skipping a controlled test leads to false positives.
- Updating hardware without documenting configuration changes.
- Forgetting to verify payout, refund, or reconciliation data after changes.
Next-step checklist
- Run a final test with known-good inputs.
- Log the outcome with date, time, and device identifiers.
- Schedule a follow-up check if the location has high traffic or seasonal demand.
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Additional details
Operational notes
- Document changes with time, machine ID, and location name.
- Verify settings, pricing, and service modes after each fix.
- Capture before/after results to confirm resolution.
Field checklist
- Test with known-good inputs and controlled conditions.
- Validate telemetry, alerts, and payment logs where applicable.
- Confirm location expectations and update the site contact.
Common root causes
- Configuration drift after firmware or component swaps.
- Inconsistent power or network conditions at the location.
- Gaps in preventive maintenance routines.
Next steps
- Monitor for 7 days and note any repeat errors.
- Schedule follow-up if the site is high-traffic.
- Escalate with full logs and photos if issues repeat.
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