Overview
Objections are usually about space, service quality, or commission expectations. Handle “we don’t have space.”
Diagnostics
- Identify the real blocker (space, commission, reliability, or approval).
- Ask what would need to be true for them to proceed.
- Document the objection for follow-up.
Resolution steps
- Offer a smaller footprint or different placement.
- Share a service schedule and SLA.
- Propose a trial placement or performance review.
Preventive maintenance
- Set expectations early during the pitch.
- Bring placement photos and references.
- Use a concise one-page agreement.
When to contact support
- Escalate to a decision-maker or facilities contact.
- Offer a shorter trial period with an exit clause.
- Provide a clear commission range with examples.
See packages and pricing at /pricing. Start with leads at /vending-leads or /hot-leads.
Expanded guidance
- Confirm all steps are documented so the next technician can reproduce the results.
- Capture before/after metrics (errors cleared, sales restored, or uptime improved).
- Review machine, reader, or route settings to ensure they match location standards.
Common pitfalls
- Skipping a controlled test leads to false positives.
- Updating hardware without documenting configuration changes.
- Forgetting to verify payout, refund, or reconciliation data after changes.
Next-step checklist
- Run a final test with known-good inputs.
- Log the outcome with date, time, and device identifiers.
- Schedule a follow-up check if the location has high traffic or seasonal demand.
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Additional details
Operational notes
- Document changes with time, machine ID, and location name.
- Verify settings, pricing, and service modes after each fix.
- Capture before/after results to confirm resolution.
Field checklist
- Test with known-good inputs and controlled conditions.
- Validate telemetry, alerts, and payment logs where applicable.
- Confirm location expectations and update the site contact.
Common root causes
- Configuration drift after firmware or component swaps.
- Inconsistent power or network conditions at the location.
- Gaps in preventive maintenance routines.
Next steps
- Monitor for 7 days and note any repeat errors.
- Schedule follow-up if the site is high-traffic.
- Escalate with full logs and photos if issues repeat.
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