Route audit checklist

Operational issues usually involve restocking cadence, product rotation, or service consistency. Audit routes for performance gaps.

• Review stockout frequency and service logs.
• Check expiration dates and rotation practices.
• Compare sales velocity by location.

• Adjust restock cadence based on sales.
• Remove slow sellers and rotate FIFO.
• Update service checklists for staff.

• Standardize refill quantities by location.
• Use alerts for low-stock items.
• Log every service visit consistently.

• Repeated stockouts despite frequent visits.
• High spoilage rates in a location.
• Service logs show missed stops.

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• Confirm all steps are documented so the next technician can reproduce the results.
• Capture before/after metrics (errors cleared, sales restored, or uptime improved).
• Review machine, reader, or route settings to ensure they match location standards.

• Skipping a controlled test leads to false positives.
• Updating hardware without documenting configuration changes.
• Forgetting to verify payout, refund, or reconciliation data after changes.

• Run a final test with known-good inputs.
• Log the outcome with date, time, and device identifiers.
• Schedule a follow-up check if the location has high traffic or seasonal demand.

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• Document changes with time, machine ID, and location name.
• Verify settings, pricing, and service modes after each fix.
• Capture before/after results to confirm resolution.

• Test with known-good inputs and controlled conditions.
• Validate telemetry, alerts, and payment logs where applicable.
• Confirm location expectations and update the site contact.

• Configuration drift after firmware or component swaps.
• Inconsistent power or network conditions at the location.
• Gaps in preventive maintenance routines.

• Monitor for 7 days and note any repeat errors.
• Schedule follow-up if the site is high-traffic.
• Escalate with full logs and photos if issues repeat.

• Validate camera calibration and lighting conditions.
• Confirm planogram and SKU mapping are accurate.

• Verify load accuracy to reduce mischarges.